Refund policy

If you change your mind about your purchase, we at Uncomfy Cherry completely understand. You can return items in their original condition—unworn, unwashed, with all tags attached, and free from signs of wear like makeup, deodorant stains, perfumes, pet hair, or cigarette smell.

To initiate a return, use our return portal and include the packing slip for quicker processing. For shipping, you can either purchase a label at your local post office or use our prepaid label for a $10 fee. If you prefer a free return, opt for a refund as store credit, and we'll cover the return shipping cost. Just ensure you drop off the package at the post office within 15 days of receipt.

Please note, that all returns undergo an inspection, and we reserve the right to refuse returns that don’t meet our standards. Commission items, Limited Edition, and gift cards are final sale and not eligible for return or exchange.

Return Exceptions

Not everything is returnable. Commission items, Limited Edition, and gift cards are final and cannot be returned or exchanged. Items bought during special promotions are returnable, but only for store credit.

Exchanges

Direct exchanges are not available at Uncomfy Cherry. However, you can return an item for a refund and then place a new order for the item you prefer. This ensures you get exactly what you want without delay. We're here to assist with the return process or with placing your new order.

Order Issues

Encountered an issue like a damaged or wrong item? Reach out to us within 72 hours with pictures, and we'll help resolve it with a replacement or a refund, either as a store credit or back to your original payment method.

Note that color variations due to screen or lighting aren't considered damage.

Submit a Return Request

To start a return, please email uncomfy.cherry@gmail.com and we will get back to you as fast as possible to make the return as smooth as possible.

Refund Process

Refunds are processed within a week of receiving your returned item. We offer refunds to your original payment method or as a store credit (issued as an e-Gift Card).

Please note that shipping fees and handling surcharges are non-refundable.

For items bought during special promotions, refunds are available only as store credit.

Changes to Policy

Our terms and policies are subject to change at any time. We encourage our valued customers to review these periodically to stay informed about any updates.